Live Operations Coordinator
Remote - LATAM/NZ
Why us?
💸 $12 - $16 USD per hour, 40 hours per week (you’ll need to be flexible with working hours to align with sports schedules – roughly 2pm to 10pm Central time)
💸 $19 - $25 NZD per hour. 40 hours per week (you’ll need to be flexible with working hours to align with sports schedules – roughly 11:30am to 6pm NZDT)
🌎 Fully remote working from anywhere in LATAM/NZ
✨ Exciting product, millions of users, sold to global brands
💻 Working with the latest hardware, tech stack and tools
🏋️♀️ Fantastic opportunity for a Sports fan!
Summary
Storyteller is a platform that allows brands to integrate Stories functionality into their apps and websites. The platform is in use by multiple global brands serving millions of users. Check us out on our website or on ProductHunt!
Storyteller is a platform that allows brands to integrate Stories (short form video) functionality into their apps and websites. The platform is in use by multiple global brands serving millions of users, check us out on ProductHunt!
We're looking for an amazing Live Operations Coordinator to join our growing team and help push us on to the next 100 million users.
You'll be working with a friendly, talented team and have the opportunity to grow and develop. If the idea of a fast-paced, dynamic role with tonnes of opportunity for change, responsibility and innovation sounds exciting to you, then read on!
About us
Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue.
For customers, building their own stories experience can take years and a lot of investment however Storyteller has solved this by allowing companies to integrate in days, not years all for one monthly cost. Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.
We work with globally-recognised clients in US TV and Sports industries. Every day we produce work that is innovative, challenging, and enjoyed by millions of people!
Responsibilities
Watching Live Sport & Programming Content:
Watching live sports games (yes, you read that correctly) and monitoring automated content being published
Programming digital content for world leading sporting leagues - what you publish will be seen by millions of fans
Following tried and tested processes for content quality assurance (bonus points if you can find ways to improve them)
Light production of thumbnail assets using our template library
Learning and mastering the use of our proprietary platform
Populating internal tools with client data, checking consistency, and raising any discrepancies with line manager
Communicating Effectively:
Communicating is key here, you’ll be in regular contact with the internal team and clients
Raising issues promptly and succinctly in the correct forums (mainly Slack)
Troubleshooting issues and following clear guidance to do so
Responding to client support requests
Other related tasks such as managing asset download and filing
Qualifications
Most crucial of all – you'll need the confidence and ability to work independently in this role
An interest in sport
Technical aptitude for understanding new software and systems
Ability to prioritise workload and complete tasks to deadlines
Unparalleled attention to detail Strong organisational skills High work-ethic and self-motivation
Excellent written and communication skills
What’s nice to have:
A bachelor's degree
Experience using project management software like Airtable
Some relevant work experience
As long as you’re enthusiastic, adaptable, and pay attention to detail, please apply!
Your Working Environment
Modern Tech Stack
We use the latest tools, hardware and methodologies across our teams. We’re always on the look-out for new ways of working and ensure everyone is setup with enough hardware firepower to excel, Windows or Mac.
Agility & Openness for Ideas
We actively encourage the entire team to share their ideas, with that in mind we regularly adopt and implement suggestions across the company, you’re the specialist here!
Outstanding People
We believe that great teams are built by a mixture of personality, skills and a passion for what people do. We’re a small, start-up team with around 30 people onboard.
Flexibility
We’re a remote-first company and support 100% remote working for this role.
Payment
💸 $12 - $16 USD per hour, 40 hours per week
💸 $19 - $25 NZD per hour, 40 hours per week
Contract
🌎 Contractors Contract, fully remote working from anywhere in LATAM or NZ
Recruitment Process
First, you will be invited for a 60-minute interview via Zoom. During the meeting, Kiera, Recruitment Manager, and Danielle, Recruiter, will get to know you and try to understand if you’d be a good fit for the role, and at the same time answer all of your questions.
If the interview goes well, we will invite you to a final interview with Emily, Account Manager for one of our major clients.
And that’s it!