Customer Success Manager (World-Famous Sports Brands)
Remote - UK/PT
Why us?
🇬🇧 £35k-£45k per year full time, permanent contract
🇺🇸 36.8k-48k USD full time, employment contract
🇨🇦 56k-72k CAD full time, employment contract
💸 45k USD per year (or local currency equivalent) full time, contractor contract
🌎 Fully remote working!
✨ Working with globally recognisable brands in US Entertainment
💻 Working with the latest hardware, tech stack and tools
🏋️♀️ Access to benefits (country dependent 🌎 )
🕥 For this role you will be required to start your day at 9am US Eastern Time Zone.
Summary
Storyteller is a platform that allows brands to integrate Stories functionality into their apps and websites. The platform is in use by multiple global brands serving millions of users. Check us out on our website or on ProductHunt!
We are looking for a Customer Success Manager with the skills and enthusiasm to manage multiple accounts for world-recognised sports leagues and teams, with a passion for sports & technology, a deep understanding of their goals, and the drive to learn all facets of the products & services we provide.
If the idea of a fast-paced, dynamic role with tonnes of opportunity for change, responsibility and innovation sounds exciting to you, then read on!
About us
Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue.
For customers, building their own stories experience can take years and a lot of investment however Storyteller has solved this by allowing companies to integrate in days, not years all for one monthly cost. Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.
We work with globally-recognised clients in US TV and Sports industries. Every day we produce work that is innovative, challenging, and enjoyed by millions of people!
Responsibilities
What can you expect?
Responsibility for the client satisfaction of the services and products we provide for globally-famous sports teams & leagues
Reporting to and working with the Chief Delivery Officer, while working both autonomously and across the company with other team members
Gaining a deep understanding of the Storyteller product and how our clients use it
Learning and understanding the different processes and skilled work other teams provide for the accounts you’ll be across
Reviewing and providing feedback on creative and operational deliveries to ensure top quality service for the client
Communicating regularly with clients to understand requirements, process any feedback, set priorities and solve problems, via calls, Slack and email
Becoming engaged and knowledgeable in our clients’ sport, league, history and teams
Identifying opportunities for adding value and offering new services or features to the client
Creating and implementing processes for the efficient management of clients and your work
Qualifications
What's important to us:
Customer Success or Account Management experience in a creative or digital agency, at a SaaS company or in a startup
A passion for technology, sports or social media (ideally all three!)
Proactive attitude; you’re always first on the scene grabbing hold of things
A self-starter who has a strong sense of ownership and initiative
Excellent oral and written communication skills, particularly the ability to communicate clearly with clients
The ability to identify, analyse and solve problems efficiently and effectively
Strong organisational skills, unparalleled attention to detail and time management
Experience liaising and developing relationships with clients
Strong creative eye for design and storytelling
High level of expertise with collaborative tools for managing workflows and processes (e.g. Airtable, Monday.com, or similar)
Aptitude for learning creative and technical processes, and digital platforms
Ability to prioritise workload and complete tasks to deadlines
Your Working Environment
Modern Tech Stack
We use the latest tools, hardware and methodologies across our teams. We’re always on the look-out for new ways of working and ensure everyone is setup with enough hardware firepower to excel, Windows or Mac.
Agility & Openness for Ideas
We actively encourage the entire team to share their ideas, with that in mind we regularly adopt and implement suggestions across the company, you’re the specialist here!
Operating with the agility of a high growth start-up, alongside the support you can expect from a larger organisation means we encourage quick decision making and a responsive, adaptive culture.
Outstanding People
We believe that great teams are built by a mixture of personality, skills and a passion for what people do. We’re a small, start-up team with around 30 people onboard.
Flexibility
We’re a remote-first company and support 100% remote working for this role. We’re looking for someone who is able to work 9am-5pm US Eastern Time to best accommodate our global client base.
Joining us means becoming an integral part of the whole team no matter where we’re physically working, we have a number of initiatives to create a team environment regardless of geographic location.
Payment
UK - £35,000 - £45,000 per year, depending on experience and skills.
US - 36,800 - 48,000 USD per year, depending on experience and skills.
CA - 56,000 - 72,000 CAD per year, depending on experience and skills.
💸 - 45,000 USD per year, depending on experience and skills.
Contract
UK - Permanent / Full time. Either in our Edinburgh office or remote within the UK.
US - Full time employment contract - fully remote working from anywhere within ET zone.
CA - Full time employment contract - fully remote working from anywhere within ET zone.
Outside of UK,US,CA - Full time contractor contract - fully remote working.
Recruitment Process
Firstly, you will be invited for a 30-minute pre-interview via Zoom. We usually ask about your previous experience, future career path and motivation for changing your job, as well as provide you with more details about our projects and working in our team.
Secondly, we will invite you to a second interview (60 minutes via Zoom) with Andy, Chief Delivery Officer. During the meeting, Andy, will find out more about your capabilities plus anything not covered in the pre-interview, and at the same time answers all your questions.
After the interview, you may be given a short test to evaluate your expertise and creativity.
And that’s it!