Account Manager - Canada
Remote
Why us?
🇨🇦 Up to $95k salary (depending on experience) on a full time, employment contract
🌎 Fully remote working from anywhere in Canada!
🏖 33 Days Paid Leave and Benefits
✨ Working with a globally recognizable brand in US Sport
💻 Working with the latest hardware, tech stack and tools
Summary
Storyteller is a platform that allows brands to integrate Stories functionality into their apps and websites. The platform is in use by multiple global brands serving millions of users. Check us out on our website or on ProductHunt!
Storyteller is a cutting-edge B2B SaaS company revolutionizing the sports and entertainment industry. Our platform enables sports teams, broadcasters, and leagues to publish vertical video content akin to Stories and Reels, directly through their owned platforms. Storyteller’s solution is trusted by some of the world’s leading sports organizations to drive fan engagement, increase content consumption, and unlock new revenue streams.
We are looking for an Account Manager with the skills and enthusiasm to manage an account for a high-profile client with unparalleled attention to detail, a deep understanding of their strategy and the drive to learn all facets of the services we provide
About us
Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue.
For customers, building their own stories experience can take years and a lot of investment however Storyteller has solved this by allowing companies to integrate in days, not years all for one monthly cost. Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.
We work with globally-recognised clients in US TV and Sports industries. Every day we produce work that is innovative, challenging, and enjoyed by millions of people!
Responsibilities
What can you expect?
Serve as the primary point of contact for our key client, ensuring we consistently deliver exceptional results that meet and exceed expectations.
Work tirelessly to move the account forward every day, proactively identifying opportunities to enhance client satisfaction and deliverables.
Collaborate closely with the Account Director and integrate seamlessly with other team members, while also thriving in roles that require initiative.
Leverage our flexible work environment to independently progress projects and client communications, effectively managing different time zones.
Gain in-depth knowledge of our processes and collaborate with various teams to ensure prompt, high-quality service delivery.
Review and provide constructive feedback on all creative and operational outputs, ensuring they align with the client’s goals and standards.
Liaise with team and project managers to ensure comprehensive coverage and resource allocation for our services.
Engage with the client daily to understand their evolving needs, process feedback, and resolve issues promptly.
Clearly and concisely communicate client requests, assessing feasibility and setting realistic priorities.
Develop an expert understanding of our client’s brand, programming, and strategic priorities to guide all interactions and deliverables.
Lead the account with a strong emphasis on performance insights and process improvements, fostering an environment of excellence.
Qualifications
What's important to us:
Proven experience in account management, particularly with high-profile clients. Experience in the sports industry is an advantage but not essential.
Exceptional communication skills and the ability to convey complex ideas succinctly.
A proactive and independent approach to work, with the ability to manage a high volume of tasks simultaneously.
Strong problem-solving skills and the ability to think critically about client needs and requests.
A passion for sports and an understanding of its unique industry dynamics is a plus.
Why join us?
Be part of a dynamic team working with a high-profile client in an exciting industry.
Engage in meaningful work that has a global impact on sports storytelling.
Enjoy a flexible work environment where you can thrive both collaboratively and independently.
Recruitment Process
First, we will invite you to complete an online interview where you will be asked 3-5 questions.
The next step will involve a 45-minute video call with Rob, our VP of Operations, who will get to know you and try to understand if you’d be a good fit for the role, and at the same time answer all your questions.
Finally, a second interview with Bob, our Founder & CEO who you will work closely with on this major account.
And that's it!